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Regulations

WEBSITE REGULATIONS

http://vitaltabs.pl

Table of Contents:

I. Definitions

II. General Provisions

III. Store Contact Details

IV. Technical Requirements

V. Rules for Placing an Order

VI. Order Fulfillment

VII. Product Delivery Methods

VIII. Payment Methods

IX. Performance of the Sales Agreement

X. Right of Withdrawal and Its Effects

XI. Complaints and Warranty

XII. Extrajudicial Complaint and Redress Procedures

XIII. Personal Data Protection

XIV. Final Provisions

A necessary condition for using this website is to read the

portal regulations below and strictly comply with all their

provisions. The Regulations are addressed to both consumers and entrepreneurs

using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with Customers remotely via the Store.

I. Definitions

1. Regulations - these Store regulations.

2. Store - online store operated by the Seller at the following address:

http://vitaltabs.pl.

3. Seller - “Sano” Ewelina Lewandowska with its registered office at ul. Chełmońskiego 14A,

62-800 Kalisz, NIP 618-210-47-53, REGON: 361520702,

4. Customer - any entity making purchases through the Store who is

Consumer or Entrepreneur.

5. Entrepreneur - a natural person, a legal person, and an organizational unit that is not a legal person, but is granted legal capacity by a separate act, conducting business activity on its own behalf, and using the Store.

6. Consumer - a natural person concluding a contract with the Seller within the Store, the subject matter of which is not directly related to its business or professional activity.

7. Sales Agreement - a Product sales agreement concluded between the Customer and the Seller

via the Online Store.

8. Distance Contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract. 9. Product - a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller. 10. Order - a declaration of intent by the Customer submitted via the Order Form and aiming directly at concluding a Sales Agreement for a Product or Products with the Seller. 11. Order Form - an interactive form available in the Store enabling

placing an Order, in particular by adding Products to the Cart and

defining the terms of the Sales Agreement, including the method of delivery and payment.

12. Cart - an element of the Store's software that displays the Products selected by the Customer for purchase, and includes the ability to make changes to the Order details, including the quantity of products.

13. Carrier - the entity delivering the Product in accordance with the delivery method selected by the Customer.

II. General Provisions

1. The store sells online at http://vitaltabs.pl. The store is operated by "Sano" Ewelina Lewandowska, with its registered office in Kalisz (postal code 62-800) at 14A Chełmońskiego Street, NIP 618-210-47-53, REGON: 361520702. Bank account number: 43 1140 2004 0000 3802 7581 6272.

2. Using the online store http://vitaltabs.pl constitutes acceptance of these terms and conditions.

3. The Customer's acceptance of these Terms and Conditions is a necessary condition for concluding a sales contract, of which these Terms and Conditions are a part.

4. Products sold through this store cannot be used for food or medical purposes. They are intended solely for laboratory research conducted by the Store's own laboratory. Detailed information about the Store's Products can be found in the "Products" tab.

5. The Seller is not liable for damages resulting from the use of the products in a manner inconsistent with the intended use specified in point 4.

6. The Customer who places an order and then purchases Products through this Store declares that he or she has all the documentation required by law, such as, for example, a Material Safety Data Sheet. or that it will compile such documentation on its own and will be responsible for having such documentation at the place where it is stored and used.

7. The Seller is not liable for any disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or

incompatibility of the Online Store with the Customer's technical infrastructure.

8. Browsing the Store's assortment does not allow the creation of an Account. Placing orders by the Customer for Products in the Store's assortment is only possible by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

9. Prices of products offered in the Store are gross prices and are given in Polish zloty,

Euro, US dollars, and Swiss francs. The binding price is the price in force at the time the order is accepted for execution.

10. The prices listed in point 9 do not include shipping costs. The final amount to be paid,

which the customer is obligated to pay in order to make a purchase, includes the price of the product,

increased by the costs of the selected delivery method specified in Part VIII of the Terms and Conditions and

selected during ordering.

III. Store Contact Details

The Customer can contact the Seller using the details provided below.

1. Seller's email address: info@vitaltas.pl

2. Seller's correspondence address: Vitaltabs, ul. Chełmońskiego 14A, Kalisz 62-800.

2. The Customer may contact the Seller by phone at (+48)

575 343 187.

IV. Technical Requirements

1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:

1) A computer, laptop, or mobile phone with Internet access,

2) an active email account,

3) cookies enabled,

2. The Seller is not responsible for technical problems or limitations of the software or hardware used by the Customer that prevent them from using the Store.

3. When using the Services, Cookies are saved on the local drive of the Customer's IT System. A necessary condition for the proper functioning of the Store's website is the correct configuration of the Web Browser so that it can accept Cookies.

4. The Seller does not guarantee the correct operation of the Customer's IT System and is not responsible for it.

V. Rules for placing orders

1. Orders can only be placed through this Store.

2. To place an Order, you must:

1) place an order by completing the Order Form,

2) select the Product that is the subject of the Order, and then click

the "Add to Cart" button,

3) Calculate shipping costs by entering the postal code,

4) Select the delivery method,

5) click the "proceed to checkout" button,

6) Complete the mandatory payment details, i.e.: name and surname, country,

address and e-mail address necessary to process the Order,

7) select one of the available payment methods specified in Part VIII of the Terms and Conditions and click

the "Buy and pay" button.

3. When placing an order, please provide the following information:

1) name and surname,

2) shipping address,

3) e-mail address of the ordering party.

4. By placing an order, the Customer confirms the accuracy of the data provided.

5. The Store has the right to refuse to accept an order or demand prepayment from the Customer if the order raises reasonable doubts as to the accuracy and reliability of the data provided or the selected payment method.

6. Completing the form by the Ordering Party and clicking the "Buy and"

pay" button constitutes the submission of a purchase offer to the Seller.

7. The Store confirms the order to the Ordering Party by sending an email to the email address provided when placing the order.

8. If you do not receive an email confirming your order, please contact the Seller using the contact details specified in Part III of these Regulations.

VI. Order Fulfillment

1. Delivery Time The order processing time is a maximum of 5 business days and depends on the availability of the Product in the Seller's warehouse. In the event of an extended order processing time, the Customer will be immediately informed via the email address provided in the order. ... The Seller reserves the right to cancel the order in the following cases:

1) the Customer provides incomplete or incorrect data that prevents the order from being shipped.

2) complete lack of contact with the Customer,

3) at the Customer's request, but only on the condition that the order has not already been completed and shipped.

4. The Seller will provide the Customer with information about the order status at the email address provided, regarding:

1) confirmation of order acceptance and conclusion of the sales agreement,

2) confirmation of shipment.

VII. Product Delivery Methods

1. The Customer can use the following delivery methods for the ordered Product:

1) Courier delivery,

2) Cash on delivery,

2. Products purchased in this Store are delivered to the address indicated by the Customer in the

order.

3. The cost of the selected delivery method is borne by the Customer.

4. Delivery costs depend on the selected payment method and the weight of the shipment.

5. Delivery costs are provided to the Customer for approval at the time of placing the order and

later available in the "view basket" tab.

6. Product delivery is available throughout Europe.

VIII. Payment methods

1. The Customer has the right to use the following payment methods for the ordered goods and for the costs of the selected delivery method:

1) Prepayment by bank transfer to the Seller's account,

2) Cash on delivery.

2. If payment by bank transfer is selected, the Customer is obligated to make the payment within 3 calendar days from the date of conclusion of the sales agreement, i.e. from the date of

receiving an email confirming acceptance of the order for processing, to the Seller's bank account specified therein.

3. If payment by bank transfer is selected, the Seller's receipt of the payment is a necessary condition for processing the Order.

4. If cash on delivery is selected as a payment method, the Customer incurs additional costs resulting from its nature.

5. If cash on delivery is selected, the Customer is obligated to make the payment no later than upon receipt of the shipment.

IX. Performance of the Sales Agreement

1. The Customer places an order in the Online Store in accordance with the terms specified in Part V of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt to the Customer by email and simultaneously accepts the Order for processing.

3. The Seller confirms receipt of the Order and its acceptance for processing to the Customer by sending an e-mail to the e-mail address provided when placing the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement.

4. Upon receipt by the Customer of the e-mail message specified in point 3, a Sales Agreement is concluded between the Customer and the Seller.

5. After the Customer selects the delivery method and makes the payment,

The Product will be shipped by the Seller within the time specified in Part VII of these Regulations.

6. If the Customer chooses bank transfer as payment method, the beginning of the 5-day period for delivery of the Product to the Customer is counted from the date the transfer is credited to the Seller's bank account.

X. Right of withdrawal and its effects.

1. The Consumer has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the date of delivery of the Product.

2. The Consumer may withdraw from the Agreement by submitting to the Seller a written declaration of withdrawal by post or electronically to the addresses provided in Part III of these Terms and Conditions.

3. The Consumer may use the template form available on the Store's website.

4. In the event of submitting a declaration of withdrawal from the contract electronically, the Seller shall immediately send the Contract confirmation of its receipt.

5. To meet the deadline for withdrawal from the Agreement specified in point 1, it is sufficient for the Consumer to send a declaration before its expiry.

6. In the event of withdrawal from a Distance Agreement, it is deemed not to have been concluded.

7. In the event of withdrawal from the Agreement, the Seller shall immediately refund to the Consumer, but no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made, including the costs of delivering the Product.

8. The Seller will refund the payment using the same methods that were used by the Consumer in the transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for the Consumer. 9. The Consumer should return the Product to the Seller's address provided in Part III of these Regulations immediately, but no later than within 14 days from the day on which the Consumer informed the Seller of the withdrawal from the Agreement. 10. The returned Product must be complete and returned in its original packaging.

The Consumer is liable for any reduction in the value of the Product beyond its necessary use.

11. Due to the nature of the products, the right to withdraw from the contract may be limited if opening/packaging affects the safety of the Product.

12. The costs of returning the Product are borne by the Consumer.

XI. Complaints and Warranty

1. If a defect occurs in the purchased Product, the Customer has the right to file a complaint based on the provisions of the Civil Code.

2. If the Customer is an Entrepreneur, the parties exclude liability under warranty.

3. Complaints may be submitted in writing or electronically to the Seller's addresses provided in Part III of these Regulations.

4. The Seller will respond to the complaint immediately, and in the case of a Consumer, no later than within 14 days.

5. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, the complaint is deemed justified.

6. If the complaint is accepted, the Seller will replace the Product with a defect-free one within 7 days or refund the payment made to the Customer within that period.

7. If the complaint is rejected, the Seller will return the Product to the Customer within 7 days at its own expense.

8. Products returned under the complaint procedure should be sent to the following address: Vitaltabs

ul. Chełmońskiego 14A 62-800 Kalisz.

9. If any mechanical damage occurs during delivery,

a complaint protocol should be drawn up with the carrier.

10. The Seller is not liable for damage caused by the carrier.

XII. Out-of-court complaint and redress procedures

1. The consumer may refer to the code of good market practices referred to in the Act of August 23, 2007, on counteracting unfair market practices (Journal of Laws of 2007, No. 171, item 1206).

2. Detailed information on the Consumer's access to

out-of-court complaint and redress procedures and the rules for accessing these procedures are available at the offices and on the websites of

county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection:

1) www.uokik.gov.pl/spory_konsumenckie.php ,

2) http://www.uokik.gov.pl/sprawy_indywidualne.php ,

3) http://www.uokik.gov.pl/wazne_adresy.php .

3. The consumer has the following exemplary possibilities of using out-of-court

methods of handling complaints and pursuing claims:

1) The consumer is entitled to refer to a permanent consumer arbitration court, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.

2) The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute. a dispute between the Consumer and the Seller.

3) The Consumer may obtain free assistance in resolving the dispute between the Consumer and the Seller, also using the free assistance of the district (municipal)

consumer ombudsman or a social organization whose statutory tasks

include consumer protection (including the Consumer Federation, the Association

of Polish Consumers).

4) The Customer may file a complaint via the EU ODR online platform

available at: http://ec.europa.eu/consumers/odr/ .

XIII. Personal Data Protection.

1. The controller of Customers' personal data collected through the Store is the Seller.

2. By using the Store's services, the Customer consents to the processing of their personal data.

3. All personal data are protected in accordance with the Personal Data Protection Act of 29 August 1997 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

4. Customers' personal data collected by the administrator via the Store are collected

solely for the purpose of fulfilling the Sales Agreement.

5. The recipients of the Store's Customers' personal data may be:

1) In the case of a Customer who uses the Store's delivery method by post

or courier delivery, the Seller makes the collected Customer's personal data available

to the selected carrier or intermediary carrying out shipments on behalf of the Seller,

2) In the case of a Customer who uses the Store's payment method by bank transfer

The Administrator makes the collected Customer's personal data available to the selected entity

that handles the above payments in the Online Store.

6. The Customer has the right to access and correct their data at any time, as well as to object to their processing or request their removal from the database.

7. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations and required to conclude a Sales Agreement will result in the inability to conclude such an agreement.

8. After the Customer has given consent, their personal data will also be processed in an automated manner in the form of profiling.

9. Customers' personal data will be archived for a period of one year. After this period, they will be securely deleted.

10. If the Customer determines that their personal data has been breached, they have the right to file a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office, with its registered office at ul. Stawki 2, 00-193 Warsaw.

11. The Seller maintains all necessary documentation to ensure the implementation of a security policy regarding personal data protection.

XIV. Final Provisions

1. These Terms and Conditions come into effect on the date of their publication on the Store's website.

2. The Seller reserves the right to amend the Terms and Conditions.

3. Customers will be informed of changes to the regulations within 7 days of their creation by sending an email to the email address provided in the order.

4. Changes made by the Seller to the regulations are effective from the moment they are published on the Store's website.

5. The Seller reserves the right to add and remove Products from its offer and to change their prices at its discretion without prior notice to Customers.

6. The provisions of point 5 do not apply to Products for which the Customer has already placed an order.

7. Agreements concluded by the Store are concluded in Polish.

8. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply.